What would you do if one fine afternoon you received a box full of goodies you don't remember at all ordering (and paying) online? Would you be happy because you got it without spending a single cent or would you be worried that the company who sent it to you by mistake would ask you to pay for it?
It is only few months when I started to get inclined with shopping online. You may have read from some of my previous posts why---I can't withdraw my Paypal earnings because it's not yet verified. Few weeks ago, I arrived home early and noticed that a familiar parcel is waiting for me. I thought it was the box I've been waiting for; that they just delivered it earlier than expected.
|Photo Credit to http://www.dreamstime.com|
But, when I opened the parcel, I realized it wasn't the box I was expecting and I went through these stages:
(1) Excitement. "Ohh the box I've been waiting for is here! I'm so excited! Let's open it!"
(2) Disappointment. "Wait. This isn't what I ordered. Why did I receive this box???"
(3) Confusion slash Freaking Out stage. "I don't remember subscribing for this month's box so why did they send me this??? What's happening???"
(4) Stage of Calm and Clear Thinking. "Yeah I really didn't subscribe for this so I am going to e-mail them and ask for explanation!"
GIFs from http://glitter-graphics.com
After I sent the e-mail, I looked at the contents of the box and realized that it contains almost the same products from their previous box. I was suddenly glad that I really didn't subscribe for that month's box.
I received a reply the next morning and they told me that it was a mistake made by their shipping manager. They thought they haven't sent me yet the one that I ordered the previous month. I asked what I should do with the box---should I pay for it or should I send it back? They told me that if I would be nice enough, I may send the box back.
Okay. I am not the type of person who keeps things that aren't mine. It just doesn't feel right. So I told them that I'd send the box back but they should shoulder the shipping fee. They agreed. The next day, I went straight to LBC after work to send the box BUT (!) such a stressful situation happened! LBC refused to ship the box because they said it contains fragile items. I told them that I received that box in exactly same packaging and it was also delivered via LBC. Honestly, I was already feeling tired that time so I wasn't armed with much patience. I just went out their office and tried my luck in their other branch.
Guess what? The other branch neither accepted the box! Apparently, the branch where I first went called that other branch and informed them about what I was about to ship. Without further words to say, I just went home feeling so frustrated and yeah, angry. I e-mailed the company again and informed them about what happened and how much hassle it has been for me and how it wasn't even my fault that the box was delivered to my doorstep. At the end of my e-mail, I asked them what they want me to do with the box. It's been weeks already and up until now, they haven't replied yet.
My mom told me that I should just use the contents of the box instead of waiting for their expiration date. What do you think? If this thing happens to you too, what would you do?
Note: I chose not to mention what company/store it is to prevent any issues. I just want to ventilate. It's a personal experience after all.